Privacy Policy
1. Who we are
RepSave is operated by SKK7 LTD, trading as RepSave (a Synelo product).
Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
ICO Registration: ZC141512
Contact: hello@repsave.co.uk
2. Data controller and processor roles
When you subscribe to RepSave as a business, you are the data controller for your customers' personal data. RepSave acts as a data processor on your behalf, processing customer email addresses solely to send review requests and route private feedback as directed by you.
For data relating to your own account (name, email, billing details), RepSave is the data controller.
3. What data we collect and why
Account and subscription data
When you sign up, we collect your name, business email address, and billing information (processed by Stripe — we do not store card details). This is processed on the basis of contract performance.
Customer email addresses (your customers)
You provide your customers' email addresses to RepSave to trigger review request emails. These are used solely for that purpose and are retained only for the duration of the active review cycle, then purged. Review request emails are sent from noreply@sharefeedback.net. Your customers can opt out by replying STOP to any message or contacting us at hello@repsave.co.uk.
Private feedback
When a customer submits private feedback via your RepSave feedback page, that content is routed to you (the subscribing business) and stored in your account. RepSave processes this on the basis of contract performance.
Usage data and analytics
If you accept cookies on this website, we use Google Analytics 4 to collect information about how visitors use repsave.co.uk — including IP address, browser type, pages visited, and time spent. This is processed on the basis of your consent. GA4 data is retained for 14 months.
Contact form and support enquiries
When you contact us via the website or by email, we retain your name, email address, and message for up to 12 months on the basis of legitimate interests.
4. Third-party services
We use the following third-party services to operate RepSave:
- Supabase — database hosting (hosted in the EU)
- SendGrid — transactional email delivery for review request messages
- Stripe — payment processing and subscription management
- Tally — customer feedback form hosting
- Google Analytics — website analytics (only loaded with your consent)
We do not sell your data or your customers' data to any third party.
5. Data retention
- Customer email addresses: retained only for the duration of the active review cycle, then deleted
- Client account data: retained for the duration of your subscription plus 6 months after cancellation
- Billing records: retained for 7 years as required by UK tax law
- GA4 analytics: 14 months
- Support enquiries: up to 12 months
6. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data
- Right to data portability — request your data in a portable format
- Right to object — object to processing based on legitimate interests
- Right to restriction — request we limit how we use your data
To exercise any of these rights, email us at hello@repsave.co.uk.
7. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Our ICO reference is ZC141512.
8. Cookies
We only set analytics cookies if you explicitly accept via our cookie banner. See our Cookie Policy for full details.
9. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with the date it was last updated.