Terms of Service
1. About RepSave
RepSave is a subscription software service operated by SKK7 LTD, trading as RepSave (a Synelo product). By subscribing to RepSave, you agree to these terms.
2. Subscription plans
RepSave is available on the following plans, billed monthly or annually:
- Starter — £12.99/month or £129/year
- Growth — £24.99/month or £249/year
- Pro — £39.99/month or £399/year
Annual plans are billed upfront and represent a saving versus the equivalent monthly cost. All prices include VAT where applicable.
3. Free trial
Where a free trial is offered, no payment is taken until the trial period ends. You may cancel before the trial ends without charge. After the trial, your subscription renews automatically at the applicable plan rate.
4. Billing and renewal
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled. You will be charged the prevailing rate at the time of renewal. Payments are processed by Stripe. We do not store card details.
5. Cancellation
You may cancel your subscription at any time. On cancellation, your access continues until the end of the current paid period. No refund is issued for the remaining days of the current billing period, except as set out in clause 6.
6. Refunds
We offer a 14-day money-back guarantee on your first payment. If you are unsatisfied within 14 days of your initial subscription payment, contact us at hello@repsave.co.uk for a full refund. This applies once per customer per account and does not apply to renewal payments.
7. Upgrades and downgrades
You may upgrade your plan at any time; the price difference is charged on a pro-rata basis for the remainder of the billing period. Downgrades take effect at the start of the next billing period.
8. Your responsibilities
By using RepSave, you agree:
- To use the service only for lawful purposes and in accordance with applicable law, including UK GDPR
- To obtain any necessary consent from your customers before submitting their email addresses to RepSave for review request delivery
- Not to submit email addresses without the knowledge or consent of those individuals
- Not to use RepSave to send spam, misleading content, or fake review requests
- Not to attempt to manipulate, scrape, or reverse-engineer the platform
- Not to resell or white-label the service without prior written permission
9. Our responsibilities
We aim to maintain RepSave with reasonable uptime and will notify subscribers of planned maintenance where possible. We do not guarantee uninterrupted service or specific review outcomes. RepSave sends review requests — we cannot guarantee customers will leave reviews.
10. Intellectual property
All software, design, and content forming the RepSave platform is the property of SKK7 LTD. You retain ownership of any content, data, or customer lists you upload to the platform.
11. Limitation of liability
To the maximum extent permitted by applicable law, RepSave shall not be liable for any indirect, incidental, or consequential loss arising from your use of the service, including loss of reviews, reputation damage, or third-party platform policy changes (e.g. Google, Trustpilot).
12. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these terms
We may update these terms at any time. We will notify active subscribers of material changes by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance.
14. Contact
Questions about these terms: hello@repsave.co.uk